FAQs

GENERAL

Is Student Services @ White Creek located in the new White Creek Apartments?

Student Services @ White Creek is a separate building complex of modular buildings. View the Maps page for details.

How do I get to Student Services @ White Creek?

If taking the bus, Route 03 travels from the east side of main campus to the SSWC on the west side of main campus.

If traveling by car, parking is available in proximity to the facility. View the Parking & Transit page for more details.

How do I know where to go for the services that I need?

Review the Maps page to learn where student services will be relocating. Once you know where your desired service is moving, use the parking/transit page to help you locate proper parking and bus routes.

How do I contact the departments, offices and staff relocating from Cain Hall?

Contact information for departments will remain the same after relocation.

Once I get to Student Services @ White Creek, how do I find my way?

Way finding signage in the form of large freestanding maps will be located throughout Student Services @ White Creek. Additionally, each building will be visibly named and marked entrances will be clearly displayed.

DISABILITY SERVICES

When does the Disability Services (DS) Testing Administration Center move to White Creek?



DS will continue administering exams and collecting exam schedule forms. Any student with an exam scheduled should check in at the Disability Services building (#0062) at White Creek. The Testing Administration Center will be located in the back section of the building. All students should enter through the front entrance of the building to gain access the testing area.

  • Students: Please check TrackerOnline  to confirm your exam schedule. Don’t forget that you are also able to scan and email any signed exam forms to testadmin@tamu.edu in lieu of hand-delivering them to the Testing Administration Center.
  • Instructors: As always you can fax (979-458-1214) or email exams to testadmin@tamu.edu in lieu of hand delivering them to the Testing Administration Center. DS exam couriers will continue to pick-up and deliver exams as the currently do.

Where do I report if I have an appointment with an Access Coordinator or other staff member?

All students with individual appointments should report to the Disability Services building (#0062) at White Creek. The reception area will be located immediately inside the front entrance to the building, Disability Services (Building #0062). You may call 979-845-1637 in advance to confirm your appointment, if needed.

What will the new Testing Administration Center rooms be like?

Disability Services is moving into a modular building. The testing center will be located in the back half of the building and will be using 14 offices. Instead of cubicles, most students will be testing in small offices at tables with about 3 or 4 students in each room.

Four (4) of the 14 offices have been split in half to make 8 smaller specialize rooms. These smaller rooms will be configured similar to the larger private rooms currently in Cain Hall B116 (Rooms A, B, G & H) that currently accommodate students with wheelchairs, equipment, computers, readers, scribes or other specialized accommodation needs.

What will happen to the Open Access Lab in Cain Hall managed by Disability Services?

The Open Access Lab computers are located in the Disability Services building (#0062) at White Creek. Most of the workstations will be placed in the specialized exam rooms, but a few workstations will be placed in the reception area/waiting room of the Disability Services building.

RESIDENCE LIFE

Where do I get assistance with issues related to housing applications and contracts?

The Housing Assignments Office (Department of Residence Life) handles the customer service interactions with students and their families. Issues relating to housing applications and contracts. They have moved as of 10/1/15 to A3 Lounge between Moses and Davis-Gary Halls on the North side of campus. Parking is available in lot 30 to visit. Most of the services are available on-line. They also have phone service. We expect no interruption in services or resources provided. The phone numbers and the on-line connections remain the same.

The Central Administration Office for the Department of Residence Life will be house in building 0064 at SS@WC.

Where do I find the Assistant Director for Academic Initiatives?

Dr. Craig Rotter has moved to an office in Hullabaloo Hall to be nearest the Community Learning Center and Academic Initiatives staff. His office is 101E inside of the North Area Office, near the 24 hour service desk. His phone number and email will remain the same.

Is Residence Education moving?

Residence Education staff offices will remain in place. The South Area Office is temporarily housed in the Legett basement while the Commons is off-line for renovation. That occurred May 2015 and will continue through the opening of the Southside Commons in 2017.

Will apartment offices be relocating?

University Apartments at the Gardens and at White Creek offices will remain in place. Phone numbers and online connections will not change.

Will the Business Services Office relocate?

The Department’s Business Services Office remains in place in the University Apartments Community Center. Phone numbers and online connections will not change.

STUDENT COUNSELING SERVICE

What if I need HelpLine?

HelpLine will not be impacted and will operate as normal. Just want to talk?… Call HelpLine at 979-845-2700

Where is crisis counseling  located?

All crisis services will be available at White Creek (Student Counseling Service Reception – Building 0065).

OFFICES OF THE DEAN OF STUDENT LIFE

Where have the individual offices relocated and how do I contact them?

C.L.E.A.R
Student Services @ White Creek
Building #0070
979.845.6241
clear@studentlife.tamu.edu

Dean of Student Life Office
Student Services @ White Creek
Building #0072
979.845.3111
studentlife@tamu.edu

GLBT Resource Center
Student Services @ White Creek
Building #0072
979.862.8920
glbt@tamu.edu

Graduate and Professional Student Council
Student Services @ White Creek
Building #0070
979.845.1741

Health Promotion
Student Services @ White Creek
Building #0070
979.845.0280
healthpromotion@tamu.edu

New Student and Family Programs
Student Services @ White Creek
Building #0068
979.845.5826
nsfp@tamu.edu

Off-Campus Student Services
Student Services @ White Creek
Building #0070
979.845.1741
agoss@tamu.edu

Student Assistance Services
Student Services @ White Creek
Building #0072
979.845.3113
sas@dsa.tamu.edu

Student Conduct Office
Student Services @ White Creek
Building #0071
979.847.7272
scrs@tamu.edu

Student Legal Services
Student Services @ White Creek
Building #0072
979.845.3113
studentlegalservices@tamu.edu

Women’s Resource Center
Student Services @ White Creek
Building #0070
979.845.8784
wrc@tamu.edu